Refund Policy
Satisfaction Guarantee
We strive for 100% customer satisfaction. If you are not satisfied with the cleaning service provided, please notify us within 24 hours of service completion. We will offer a re-cleaning of the area at no additional charge.
Refund Eligibility
Refunds may be issued under the following circumstances:
-
If the re-cleaning still does not meet your expectations after two attempts.
-
If we are unable to fulfill a scheduled cleaning service due to our team’s fault (e.g., no-show, significant delays).
-
If an upfront payment was made and the service was cancelled by us due to unforeseen circumstances.
-
Cancellations made by the customer at least 48 hours before the scheduled cleaning will be eligible for a full refund.
No Refund for Late Cancellations
No refunds will be provided for cancellations made within 48 hours of the scheduled service.
Refund Process
To request a refund, please contact our customer service at [insert email or phone number] with your order details and a description of the issue. Refunds will be processed within 7-10 business days of the request approval.
Non-Refundable Circumstances
Refunds will not be provided under the following situations:
-
Customer dissatisfaction due to factors beyond our control (e.g., pre-existing damage, unsuitable cleaning conditions).
-
Cancellations made less than 48 hours before a scheduled appointment.
-
Changes to the service requested on the same day as the appointment.
Partial Refunds
In cases where only a portion of the cleaning service was unsatisfactory, we may offer a partial refund based on the scope of the issue.
Payment Discrepancies
If there is a discrepancy in the payment (e.g., overcharge, double charge), please notify us immediately. Refunds for overpayments will be processed after confirmation within 5-7 business days.
Amendments
Blinc reserves the right to amend this refund policy at any time. Any changes will be posted on our website and communicated to our customers.